Refund policy

1. Overview

At Amivie Fashions, we strive to deliver high-quality, handcrafted jewelry and accessories. Due to the delicate and hygienic nature of our products, returns and refunds are subject to the conditions outlined below.

2. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery

  • The return request is raised within 48 hours of delivery

  • The item is unused, unworn, and in its original packaging

To request a return, please contact us with:

  • Order ID

  • Product images/videos clearly showing the issue

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Earrings (for hygiene reasons)

  • Customized or personalized products

  • Items purchased during sale or clearance

  • Slight color variations due to lighting or screen differences

4. Return Process

  • Once your request is approved, we will provide return instructions

  • Customers may be required to ship the product back to us

  • Return shipping charges may be borne by the customer unless the issue is from our side

5. Refund Policy

  • Refunds will be processed only after the returned product is received and inspected

  • Approved refunds will be issued to the original payment method

  • Refund processing time: 5–7 business days after approval

6. Exchange Policy

  • Exchanges are allowed only for defective or incorrect products

  • Exchange requests must be made within 48 hours of delivery

  • Replacement products will be shipped after approval

7. Order Cancellation

  • Orders can be canceled before they are shipped

  • Once shipped, cancellation requests will not be accepted

8. Damaged or Missing Items

If your order arrives damaged or items are missing:

  • Contact us within 48 hours of delivery

  • Share unboxing video and clear images for verification

9. Contact Us

For return, refund, or exchange requests, please contact:

Note: Amivie Fashions reserves the right to refuse returns that do not meet the above conditions.